Shipping policy

Delivery and shipping charges

Enjoy complimentary shipping within the U.K.:

This means that when you place an order with a delivery address within the United Kingdom (U.K.), you won't have to pay any additional shipping fees. The shipping service within the U.K. is provided at no cost to you.

For international orders exceeding £200, shipping is also free:

If you are placing an order from a location outside the U.K. and the total order value is £200 or more, you won't be charged for shipping. In this case, the international shipping service is complimentary for orders meeting or exceeding the £200 threshold.

Orders below £200 incur a flat shipping fee to help cover costs:

However, for international orders with a total value below £200, a flat shipping fee will be applied. This fee is in place to offset the costs associated with processing and delivering orders that fall below the specified amount.

However, it's important to note that in international transactions, customers may be required to pay taxes and customs duties. These additional charges are often imposed by the destination country's customs authorities and are separate from shipping fees. Customers should be aware of and prepared for any potential taxes or customs duties associated with importing goods into their country.

Products that are in stock will normally be dispatched within two working days. 
If the products you order are not in stock,  we will contact you stating a provisional delivery date. This must be agreed by you and ISOTOPE to avoid disappointment. 
We sell anywhere in the world and our products will be shipped via DHL, Royal Mail or similar services. Shipping times will differ depending on your country. For safety reasons, we do not ship to PO Boxes, or mail forwarding businesses. All addresses must be confirmed prior to shipping. 
We will deliver the goods to the provided delivery address. All deliveries will need to be signed. 
If you instruct the delivery company to leave the goods unattended, we will not accept responsibility for loss or damage. 
After two failed delivery attempts, or if you change address, the products may be returned to ISOTOPE headquarters. We reserve the right to charge you a re-delivery fee. 
Please check the packaging on delivery. If the packaging is open or damaged, please notify the delivery driver at the time of delivery to return the packaging. Otherwise, we will assume the goods were in pristine condition when delivered. 
If the package is lost in transit, please contact the delivery company with your tracking number, or let us know so we can contact them. 
For reasons beyond our control, we may not be able to deliver your products as planned. In case of accidents, breakdowns, fire, natural hazards, malicious damage or supplier fail, we will try to fix the problem and deliver as soon as possible. However, we cannot be held responsible if this causes a delay or failure in delivering your package. 

Customs & Import Tax